Customers form the very existence of s business establishment. It, therefore, necessary that entrepreneurs spend a considerable amount of time and financial resources to ensure that the customer gets what they want. Customers are also demanding in nature, and the more these requests are met, the more frequently they bring in more business.
White Shark Media is a perfect example of a service oriented company that has learnt these secrets. However, in as much as clients get desired results and keep coming back, White Shark Media can relate to the fact that no entity can be perfect. Therefore, complaints and discontentment arise all the time. However, the manner in which they are dealt with determines the profitability of the business in question.
The Media company offers Web development and Mobile marketing services to its broad range of clients. They also specialize in digital marketing strategies which have gained relevance in the digital age. White Shark Media Complaints began operations in 2010 and makes an annual revenue of about $5 million while charging mid-level prices. The media outfit has registered monumental success in just a few years of operation and now boasts of over 500 clients.
The statistics keep getting better when analyzing White Shark Media. It has managed to hire, train and equip 150 employees with practical knowledge and skills to serve all its clients. Initially, the firm struggled to retain and satisfy its customers but today registers an impressive retention rate of 10%. This percentage in itself stands out as a record in the media industry. So, what caused this turnaround in fortunes at White Shark Media?
White Shark Media Complaints performed a change of attitude to their communication strategy. They became more involved with their clients and restructured their entire problem-solving approach. More so, they had to make sure they provided relevant and timely marketing solutions that addressed the needs of their customers. While the Adwords campaigns are running, for instance, the client receives periodical updates of the progress and knows what takes place on the ground at any one time.
The final result is the best corporate reviews a company can get. These reports show clients were impressed by the level of expertise exhibited by White Shark Media Complaints employees. The presence of smooth and direct communication channels also allows the customer to address an urgent aspect of a project in real-time. Today, White Shark Media is not only keeping customers satisfied but also massive referrals.